ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for November 2006

Team Performance
  Team: Average Experience Process Service
1 Computing Operations (8) 4.67 4.63 4.67 4.71
2 Helpdesk (4) 4.31 4.38 4.17 4.38
  Averages: (12) 4.49 4.51 4.42 4.55

 

Individual Performance
  Name: Average Experience Process Service
1 Farzat, Khaled (1) 5.00 5.00 5.00 5.00
2 Lucas, Michael (1) 5.00 5.00 5.00 5.00
3 Zourob, Dina (1) 4.72 5.00 4.50 4.67
4 Gazi, Yakut (1) 4.67 5.00 4.33 4.67
5 Bilal, Mohammad (4) 4.58 4.50 4.50 4.75
6 George, Kendall (2) 4.08 4.00 4.17 4.08
7 Chipman, Teresa (0) 4.00 4.00 4.00 4.00
8 Schloegl, Hans (2) 3.83 3.50 3.83 4.17
  Averages: (12) 4.49 4.50 4.42 4.54