ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for October 2006

Team Performance

  Team: Average Experience Process Service
1 Applications (4) 4.88 4.75 4.89 5.00
2 Helpdesk (10) 4.64 4.50 4.57 4.84
3 Computing Operations (9) 4.58 4.33 4.66 4.75
  Averages: (23) 4.70 4.53 4.71 4.86

 

Individual Performance

  Name: Average Experience Process Service
1 Price, Joseph (1) 5.00 5.00 5.00 5.00
2 Zourob, Dina (2) 5.00 5.00 5.00 5.00
3 Hausman, Leigh A (3) 4.80 4.67 4.72 5.00
4 Farzat, Ghalia (3) 4.76 4.50 4.78 5.00
5 George, Kendall (1) 4.67 4.00 5.00 5.00
6 Lucas, Michael (3) 4.67 4.67 4.67 4.67
7 Ktiri, Naguib (2) 4.53 4.25 4.50 4.83
8 Chipman, Teresa (6) 4.39 4.25 4.22 4.69
9 Farzat, Khaled (2) 4.19 4.00 4.25 4.33
  Averages: (23) 4.67 4.48 4.68 4.84