ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for September 2006

Team Performance
  Team: Average Experience Process Service
1 Computing Operations (13) 4.81 4.75 4.73 4.95
2 Helpdesk (6) 4.34 4.29 4.10 4.64
  Averages: (19) 4.58 4.52 4.42 4.80

 

Individual Performance
  Name: Average Experience Process Service
1 Ridgway, Mark (1) 5.00 5.00 5.00 5.00
2 Zourob, Dina (1) 5.00 5.00 5.00 5.00
3 Bilal, Mohammad (5) 4.82 4.80 4.87 4.80
4 Farzat, Khaled (5) 4.81 4.70 4.73 5.00
5 Lucas, Michael (2) 4.61 4.50 4.33 5.00
6 Schloegl, Hans (3) 4.43 4.67 4.06 4.56
7 Kallianpur, Ravindra (1) 4.33 4.00 4.00 5.00
8 Chipman, Teresa (1) 3.61 3.50 3.33 4.00
  Averages: (19) 4.58 4.52 4.42 4.80