ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for August 2006

Team Performance
  Team: Average Experience Process Service
1 Helpdesk (6) 4.81 4.81 4.75 4.88
2 Computing Operations (22) 4.67 4.59 4.60 4.80
3 Applications (2) 4.00 3.50 4.17 4.33
  Averages: (30) 4.49 4.30 4.51 4.67

 

Individual Performance
  Name: Average Experience Process Service
1 George, Kendall (1) 5.00 5.00 5.00 5.00
2 Ridgway, Mark (1) 5.00 5.00 5.00 5.00
3 Schloegl, Hans (2) 4.94 5.00 4.83 5.00
4 Chipman, Teresa (4) 4.68 4.63 4.67 4.75
5 Hausman, Leigh A (1) 4.61 4.50 4.33 5.00
6 Farzat, Khaled (12) 4.56 4.46 4.50 4.72
7 Farzat, Ghalia (1) 4.22 4.00 4.33 4.33
8 Bilal, Mohammad (7) 4.16 4.00 4.19 4.29
9 Price, Joseph (1) 3.78 3.00 4.00 4.33
  Averages: (30) 4.55 4.40 4.54 4.71