ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for July 2007

Team Performance
  Team: Average Experience Process Service
1 Home Support (1) 4.89 5.00 4.67 5.00
2 Helpdesk (6) 4.64 4.50 4.63 4.78
3 Management (3) 4.15 4.13 4.17 4.17
4 Applications (6) 4.15 4.00 4.11 4.33
5 Computing Operations (4) 3.76 3.50 3.79 4.00
  Averages: (20) 4.32 4.23 4.27 4.46

 

Individual Performance
  Name: Average Experience Process Service
1 Zourob, Dina (1) 5.00 5.00 5.00 5.00
2 Samonte, Elmer (1) 4.89 5.00 4.67 5.00
3 Chipman, Teresa (2) 4.67 4.50 4.67 4.83
4 Schloegl, Hans (3) 4.24 4.00 4.22 4.50
5 Farmer, Beverly (3) 4.15 4.13 4.17 4.17
6 Farzat, Ghalia (6) 4.15 4.00 4.11 4.33
7 Bilal, Mohammad (4) 3.76 3.50 3.79 4.00
  Averages: (20) 4.41 4.30 4.38 4.55