ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for July 2006

Team Performance
  Team: Average Experience Process Service
1 Computing Operations (3) 4.86 5.00 4.75 4.83
2 Helpdesk (3) 4.64 4.25 4.92 4.75
3 Management (1) 4.22 4.00 4.00 4.67
  Averages: (7) 4.57 4.42 4.56 4.75

 

Individual Performance
  Name: Average Experience Process Service
1 Farzat, Khaled (1) 4.89 5.00 5.00 4.67
2 Bilal, Mohammad (2) 4.83 5.00 4.50 5.00
3 Chipman, Teresa (2) 4.72 4.50 4.83 4.83
4 Gazi, Yakut (1) 4.56 4.00 5.00 4.67
5 Farmer, Beverly (1) 4.22 4.00 4.00 4.67
  Averages: (7) 4.64 4.50 4.67 4.77