ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for June 2007

Team Performance
  Team: Average Experience Process Service
1 Applications (8) 4.72 4.84 4.46 4.84
2 Helpdesk (7) 4.65 4.50 4.61 4.83
3 Computing Operations (4) 4.28 4.00 4.33 4.50
4 Management (1) 3.94 3.00 4.50 4.33
  Averages: (20) 4.40 4.09 4.48 4.63

 

Individual Performance
  Name: Average Experience Process Service
1 Schloegl, Hans (1) 4.89 5.00 4.67 5.00
2 Lindell, Russell (0) 4.78 5.00 4.33 5.00
3 Bilal, Mohammad (2) 4.72 4.50 4.83 4.83
4 Chipman, Teresa (4) 4.67 4.50 4.67 4.83
5 Farzat, Ghalia (8) 4.65 4.69 4.58 4.69
6 Zourob, Dina (2) 4.39 4.00 4.50 4.67
7 Farmer, Beverly (1) 3.94 3.00 4.50 4.33
8 Lucas, Michael (2) 3.83 3.50 3.83 4.17
  Averages: (20) 4.48 4.27 4.49 4.69