ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for June 2006

Team Performance
  Team: Average Experience Process Service
1 Management (1) 5.00 5.00 5.00 5.00
2 Helpdesk (10) 4.88 4.84 4.93 4.88
3 Computing Operations (4) 4.62 4.58 4.67 4.61
  Averages: (15) 4.83 4.81 4.87 4.83

 

Individual Performance
  Name: Average Experience Process Service
1 Farmer, Beverly (1) 5.00 5.00 5.00 5.00
2 Gazi, Yakut (1) 5.00 5.00 5.00 5.00
3 Ktiri, Naguib (1) 5.00 5.00 5.00 5.00
4 Zourob, Dina (1) 5.00 5.00 5.00 5.00
5 George, Kendall (2) 4.86 4.75 5.00 4.83
6 Hausman, Leigh A (1) 4.78 5.00 5.00 4.33
7 Schloegl, Hans (2) 4.72 4.50 5.00 4.67
8 Chipman, Teresa (5) 4.70 4.70 4.67 4.73
9 Lucas, Michael (1) 4.22 4.00 4.00 4.67
  Averages: (15) 4.81 4.77 4.85 4.80