ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for May 2007

Team Performance
  Team: Average Experience Process Service
1 Computing Operations (2) 4.89 5.00 4.83 4.83
2 Helpdesk (3) 4.57 4.33 4.61 4.78
3 Applications (3) 4.44 4.00 4.50 4.83
4 Management (3) 3.76 3.50 3.89 3.89
  Averages: (11) 4.42 4.21 4.46 4.58

 

Individual Performance
  Name: Average Experience Process Service
1 Lucas, Michael (2) 4.89 5.00 4.83 4.83
2 Chipman, Teresa (3) 4.57 4.33 4.61 4.78
3 Farzat, Ghalia (2) 4.56 4.00 4.67 5.00
4 Price, Joseph (1) 4.33 4.00 4.33 4.67
5 Farmer, Beverly (3) 3.76 3.50 3.89 3.89
  Averages: (11) 4.42 4.17 4.47 4.63