ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for April 2007

Team Performance
  Team: Average Experience Process Service
1 Applications (1) 4.89 5.00 4.67 5.00
2 Computing Operations (10) 4.69 4.65 4.67 4.75
3 Helpdesk (3) 4.61 4.38 4.75 4.71
  Averages: (14) 4.73 4.68 4.70 4.82

 

Individual Performance
  Name: Average Experience Process Service
1 Bilal, Mohammad (2) 5.00 5.00 5.00 5.00
2 Farzat, Ghalia (1) 4.89 5.00 4.67 5.00
3 Farzat, Khaled (2) 4.86 4.75 4.83 5.00
4 Chipman, Teresa (2) 4.61 4.25 4.83 4.75
5 Ktiri, Naguib (1) 4.61 4.50 4.67 4.67
6 George, Kendall (2) 4.58 4.50 4.50 4.75
7 Duffee, Steven (2) 4.56 4.50 4.50 4.67
8 Hausman, Leigh A (2) 4.44 4.50 4.50 4.33
  Averages: (14) 4.69 4.63 4.69 4.77