ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for April 2006

Team Performance
  Team: Average Experience Process Service
1 Computing Operations (5) 4.64 4.50 4.63 4.79
2 Helpdesk (6) 4.64 4.56 4.59 4.76
  Averages: (11) 4.64 4.53 4.61 4.78

 

Individual Performance
  Name: Average Experience Process Service
1 Ridgway, Mark (1) 5.00 5.00 5.00 5.00
2 Farzat, Khaled (2) 4.94 5.00 5.00 4.83
3 Schloegl, Hans (1) 4.89 5.00 4.67 5.00
4 Ktiri, Naguib (2) 4.83 5.00 4.67 4.83
5 Bilal, Mohammad (2) 4.50 4.00 4.50 5.00
6 Chipman, Teresa (3) 4.19 3.67 4.44 4.44
7 George, Kendall (0) 4.11 4.00 4.00 4.33
  Averages: (11) 4.64 4.52 4.61 4.78