End User Satisfaction for March 2006

Team Performance

Team: Average Experience Process Service 1 Applications (1) 5.00 5.00 5.00 5.00 2 Helpdesk (7) 4.42 4.17 4.50 4.58 3 Computing Operations (12) 4.34 4.30 4.21 4.52   Averages: (20) 4.59 4.49 4.57 4.70

Individual Performance

Name: Average Experience Process Service 1 Bilal, Mohammad (1) 5.00 5.00 5.00 5.00 2 Gianforte, Danna (1) 5.00 5.00 5.00 5.00 3 Schloegl, Hans (1) 5.00 5.00 5.00 5.00 4 Ktiri, Naguib (3) 4.89 4.67 5.00 5.00 5 Farzat, Khaled (4) 4.78 4.67 4.78 4.89 6 Lucas, Michael (4) 4.29 4.13 4.17 4.58 7 Ridgway, Mark (1) 4.22 4.00 4.00 4.67 8 Chipman, Teresa (2) 4.11 4.00 4.00 4.33 9 George, Kendall (1) 4.00 4.00 4.00 4.00 10 Hausman, Leigh A (1) 3.78 4.00 3.33 4.00 11 Kallianpur, Ravindra (1) 3.67 3.00 4.00 4.00   Averages: (20) 4.43 4.32 4.39 4.59