ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for March 2006

Team Performance

  Team: Average Experience Process Service
1 Applications (1) 5.00 5.00 5.00 5.00
2 Helpdesk (7) 4.42 4.17 4.50 4.58
3 Computing Operations (12) 4.34 4.30 4.21 4.52
  Averages: (20) 4.59 4.49 4.57 4.70

 

Individual Performance

  Name: Average Experience Process Service
1 Bilal, Mohammad (1) 5.00 5.00 5.00 5.00
2 Gianforte, Danna (1) 5.00 5.00 5.00 5.00
3 Schloegl, Hans (1) 5.00 5.00 5.00 5.00
4 Ktiri, Naguib (3) 4.89 4.67 5.00 5.00
5 Farzat, Khaled (4) 4.78 4.67 4.78 4.89
6 Lucas, Michael (4) 4.29 4.13 4.17 4.58
7 Ridgway, Mark (1) 4.22 4.00 4.00 4.67
8 Chipman, Teresa (2) 4.11 4.00 4.00 4.33
9 George, Kendall (1) 4.00 4.00 4.00 4.00
10 Hausman, Leigh A (1) 3.78 4.00 3.33 4.00
11 Kallianpur, Ravindra (1) 3.67 3.00 4.00 4.00
  Averages: (20) 4.43 4.32 4.39 4.59