End User Satisfaction for February 2007

Team Performance

Team: Average Experience Process Service 1 Applications (0) 5.00 5.00 5.00 5.00 2 Home Support (1) 5.00 5.00 5.00 5.00 3 Helpdesk (9) 4.71 4.46 4.78 4.89 4 Computing Operations (13) 4.02 3.83 4.07 4.17 5 Management (1) 3.56 3.00 3.67 4.00   Averages: (24) 4.46 4.26 4.50 4.61

Individual Performance

Name: Average Experience Process Service 1 Farzat, Khaled (2) 5.00 5.00 5.00 5.00 2 Ktiri, Naguib (2) 5.00 5.00 5.00 5.00 3 Lindell, Russell (0) 5.00 5.00 5.00 5.00 4 Samonte, Elmer (1) 5.00 5.00 5.00 5.00 5 Schloegl, Hans (2) 4.89 5.00 4.67 5.00 6 Zourob, Dina (2) 4.67 4.00 5.00 5.00 7 George, Kendall (3) 4.33 4.00 4.44 4.56 8 Chipman, Teresa (3) 4.28 3.83 4.44 4.56 9 Bilal, Mohammad (6) 4.18 4.08 4.00 4.44 10 Farmer, Beverly (1) 3.56 3.00 3.67 4.00 11 Hausman, Leigh A (2) 2.58 2.25 2.83 2.67   Averages: (24) 4.41 4.20 4.46 4.57