ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for January 2007

Team Performance
  Team: Average Experience Process Service
1 Helpdesk (11) 4.60 4.42 4.70 4.69
2 Management (5) 4.52 4.30 4.47 4.80
3 Computing Operations (13) 4.51 4.39 4.50 4.63
  Averages: (29) 4.54 4.37 4.56 4.71

 

Individual Performance
  Name: Average Experience Process Service
1 Ktiri, Naguib (4) 4.83 4.75 4.83 4.92
2 Farzat, Khaled (2) 4.81 4.75 4.83 4.83
3 Schloegl, Hans (3) 4.65 4.50 4.78 4.67
4 Farmer, Beverly (5) 4.52 4.30 4.47 4.80
5 Bilal, Mohammad (8) 4.42 4.25 4.29 4.71
6 Chipman, Teresa (4) 4.33 4.00 4.50 4.50
7 George, Kendall (3) 4.30 4.17 4.39 4.33
  Averages: (29) 4.55 4.39 4.58 4.68