ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for November 2009

Team Performance
  Team: Average Experience Process Service
1 Management (1) 5.00 5.00 5.00 5.00
2 Facilities Management (7) 4.31 4.22 4.44 4.11
3 Helpdesk (13) 4.28 4.14 4.20 4.49
4 Computing Operations (12) 4.06 4.01 3.86 4.30
  Averages: (33) 4.41 4.34 4.38 4.48

 

Individual Performance
  Name: Average Experience Process Service
1 Chance, Brandon (1) 5.00 5.00 5.00 5.00
2 Farmer, Beverly (1) 5.00 5.00 5.00 5.00
3 Roxas, Kenneth John (1) 5.00 5.00 5.00 5.00
4 Bilal, Mohammad (5) 4.48 4.30 4.47 4.67
5 Harbor, Justin (6) 4.48 4.33 4.50 4.61
6 Schloegl, Hans (4) 4.46 4.38 4.17 4.83
7 El-Akra, Elissar (3) 4.44 4.33 4.67 4.33
8 Siddiqi, Najam (1) 4.39 4.50 4.00 4.67
9 Jilani, Adnan (2) 4.19 4.25 4.17 4.17
10 Sansom, Courtney (1) 4.00 4.00 4.00 4.00
11 Kunju, Anas (2) 3.81 3.75 3.33 4.33
12 Sauseda, Olga (3) 3.50 3.33 3.67 3.00
13 Gazi, Yakut (1) 3.44 3.00 3.33 4.00
14 Lucas, Michael (2) 3.42 3.25 3.33 3.67
  Averages: (33) 4.26 4.17 4.19 4.38