ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for November 2009

Team Performance

  Team: Average Experience Process Service
1 Management (1) 5.00 5.00 5.00 5.00
2 Facilities Management (7) 4.31 4.22 4.44 4.11
3 Helpdesk (13) 4.28 4.14 4.20 4.49
4 Computing Operations (12) 4.06 4.01 3.86 4.30
  Averages: (33) 4.41 4.34 4.38 4.48

 

Individual Performance

  Name: Average Experience Process Service
1 Chance, Brandon (1) 5.00 5.00 5.00 5.00
2 Farmer, Beverly (1) 5.00 5.00 5.00 5.00
3 Roxas, Kenneth John (1) 5.00 5.00 5.00 5.00
4 Bilal, Mohammad (5) 4.48 4.30 4.47 4.67
5 Harbor, Justin (6) 4.48 4.33 4.50 4.61
6 Schloegl, Hans (4) 4.46 4.38 4.17 4.83
7 El-Akra, Elissar (3) 4.44 4.33 4.67 4.33
8 Siddiqi, Najam (1) 4.39 4.50 4.00 4.67
9 Jilani, Adnan (2) 4.19 4.25 4.17 4.17
10 Sansom, Courtney (1) 4.00 4.00 4.00 4.00
11 Kunju, Anas (2) 3.81 3.75 3.33 4.33
12 Sauseda, Olga (3) 3.50 3.33 3.67 3.00
13 Gazi, Yakut (1) 3.44 3.00 3.33 4.00
14 Lucas, Michael (2) 3.42 3.25 3.33 3.67
  Averages: (33) 4.26 4.17 4.19 4.38