ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for November 2005

Team Performance
  Team: Average Experience Process Service
1 Applications (1) 5.00 5.00 5.00 5.00
2 Helpdesk (10) 4.56 4.83 4.41 4.44
3 Computing Operations (7) 4.07 3.92 4.15 4.33
  Averages: (18) 4.54 4.58 4.52 4.59

 

Individual Performance
  Name: Average Experience Process Service
1 Gianforte, Danna (1) 5.00 5.00 5.00 5.00
2 Lindell, Russell (0) 5.00 5.00 5.00 5.00
3 Ktiri, Naguib (2) 4.67 5.00 4.50 4.50
4 Chipman, Teresa (5) 4.52 5.00 4.22 4.33
5 Schloegl, Hans (3) 4.50 4.50 4.50 4.50
6 Farzat, Khaled (2) 4.22 4.00 4.33 4.33
7 George, Kendall (3) 4.20 4.75 4.11 4.33
8 Bilal, Mohammad (2) 3.78 3.00 4.00 4.33
  Averages: (18) 4.49 4.53 4.46 4.54