ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for October 2005

Team Performance

  Team: Average Experience Process Service
1 Computing Operations (7) 4.90 4.75 4.96 5.00
2 Research Computing (1) 4.89 5.00 5.00 4.67
3 Management (1) 4.83 4.50 5.00 5.00
4 Helpdesk (9) 4.75 4.71 4.71 4.81
  Averages: (18) 4.84 4.74 4.92 4.87

 

Individual Performance

  Name: Average Experience Process Service
1 George, Kendall (1) 5.00 5.00 5.00 5.00
2 Ktiri, Naguib (3) 5.00 5.00 5.00 5.00
3 Ridgway, Mark (1) 5.00 5.00 5.00 5.00
4 Gardner, Jon L. (1) 4.89 5.00 5.00 4.67
5 Bilal, Mohammad (2) 4.83 4.50 5.00 5.00
6 Farmer, Beverly (1) 4.83 4.50 5.00 5.00
7 Farzat, Khaled (3) 4.78 4.50 4.83 5.00
8 Chipman, Teresa (6) 4.49 4.43 4.43 4.62
  Averages: (18) 4.85 4.74 4.91 4.91