ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for September 2005

Team Performance

  Team: Average Experience Process Service
1 Management (1) 5.00 5.00 5.00 5.00
2 Research Computing (1) 5.00 5.00 5.00 5.00
3 Applications (0) 4.67 4.00 5.00 5.00
4 Helpdesk (5) 4.63 4.50 4.61 4.78
5 Computing Operations (8) 4.55 4.46 4.53 4.67
  Averages: (15) 4.77 4.59 4.83 4.89

 

Individual Performance

  Name: Average Experience Process Service
1 Farmer, Beverly (1) 5.00 5.00 5.00 5.00
2 Gardner, Jon L. (1) 5.00 5.00 5.00 5.00
3 Ktiri, Naguib (1) 5.00 5.00 5.00 5.00
4 Farzat, Khaled (4) 4.93 4.88 4.92 5.00
5 Lindell, Russell (0) 4.67 4.00 5.00 5.00
6 Ridgway, Mark (1) 4.61 4.50 4.67 4.67
7 Chipman, Teresa (2) 4.61 4.50 4.67 4.67
8 Schloegl, Hans (2) 4.28 4.00 4.17 4.67
9 Bilal, Mohammad (2) 4.11 4.00 4.00 4.33
  Averages: (14) 4.69 4.54 4.71 4.82