ITS: Performance & Outcomes
End User Satisfaction | Helpdesk Performance | Helpdesk Categories | Admissions Processing
Staff Effort by TAMUQ Division | Staff Effort by Support Activity

End User Satisfaction for August 2005

Team Performance

  Team: Average Experience Process Service
1 Management (1) 5.00 5.00 5.00 5.00
2 Helpdesk (4) 4.91 4.83 4.94 4.94
3 Computing Operations (7) 4.60 4.42 4.53 4.86
4 Applications (0) 4.17 4.00 3.50 5.00
  Averages: (12) 4.67 4.56 4.49 4.95

 

Individual Performance

  Name: Average Experience Process Service
1 Farmer, Beverly (1) 5.00 5.00 5.00 5.00
2 Ktiri, Naguib (1) 5.00 5.00 5.00 5.00
3 Ridgway, Mark (2) 5.00 5.00 5.00 5.00
4 Schloegl, Hans (3) 4.81 4.67 4.89 4.89
5 Bilal, Mohammad (4) 4.69 4.25 4.92 4.92
6 Lindell, Russell (0) 4.17 4.00 3.50 5.00
7 Farzat, Khaled (1) 4.11 4.00 3.67 4.67
  Averages: (12) 4.68 4.56 4.57 4.93